Learn how to increase your online visibility by gaining ownership of your Google My Business listing
A Google My Business listing is an important (and free!) online tool to help customers and prospect clients find your business easily. They can find your operating hours, look up your address, visit your website, as well as read and write reviews.
When you search for your business listing for the first time, you may see that it’s not claimed or that it’s been claimed by someone else. There may be incorrect or outdated information about your business, which can confuse customers and possibly cause you to lose business.
Without ownership of your Google My Business listing, you can’t correct this information or add any new information.
We’re here to help! Continue reading as we discuss how to claim your Google My Business listing or regain ownership if it’s been claimed by someone else.
Recap: What is a Google My Business listing, and why is it important?
Google My Business (GMB) is a free and easy to use tool for businesses to manage their online presence through Google, including Search and Maps. It’s a great way for customers to learn about your business and for you to engage with them.
Google My Business allows you to share your up-to-date information, respond to reviews and questions, and post photos and videos of your business.
How to set up a new Google My Business listing
To create a new Google My Business listing, log into the Google account that you would like associated with your business, go to Google My Business, and click “Manage now”.
You will then be asked to enter your business name, location, hours, website, and more. After entering all the information, you will need to verify the listing. You can verify the listing many different ways, such as by phone, email, or postcard.
How to claim your Google My Business listing if it’s never been claimed
After searching your business on Google and finding the listing, there will be an “Own this business?” button. If the listing is unclaimed, you will be able to enter and confirm your business information from there.
Once you’ve successfully claimed the listing, you will be able to update or change any information about your business through your Google My Business account.
How to claim your Google My Business listing if it’s been claimed by someone else
It can be alarming if you search for your business on Google, find the listing, click “Own this business?” and see that someone else has claimed your business. Don’t worry! There’s a way to reclaim your listing.
If you see this message, it’s likely that the Google My Business listing was claimed by another employee without your knowledge. Reach out to current and former employees and ask if they have access to it and for them to transfer ownership to you using their Google My Business account. You can find the instructions here.
If someone outside of your business has wrongfully claimed your listing, click on the “Own this business?” button on the listing page and request ownership from there by clicking the “Request ownership” button. This will send an ownership request to the current owner’s email. The current owner will have seven days to respond to your request.
If the owner grants you access, you’ll become the owner and can remove them. If the owner denies your request or doesn’t respond in time you can appeal. To do this, find the confirmation email you received after you requested access and click “View request” then “Appeal”.
This will allow you to verify the Google My Business listing via postcard. Once you receive the postcard, enter the pin into your Google My Business account and you will become the owner of the listing.
If all else fails, you can always send a message directly to Google through their help center and submit the contact form explaining your situation. Google will request ownership on your behalf and have the ownership transferred.
Need help maximizing your online presence?
Different Perspective has over 16 years of experience designing, developing, and creating compelling content for custom, fully responsive websites that catch the attention of your audience and turn searchers into customers.
A good online presence is essential for all businesses. We help our clients boost their online presence by:
- Analyzing and updating their business listings
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- Managing their social media
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- Using these insights to reach new customers.
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